FREQUENTLY ASKED QUESTIONS

To make a booking, a 25% deposit is required.  The balance is payable eight weeks before arrival.  If you are arriving within eight weeks, the full amount is due at the time of booking.

If you have found the perfect property, but need to book time off from work, or check with other members of your party before committing, we can hold a property for you for 48 hours.  This can be done via email or telephone.

Use a credit card, debit card or bank transfer to pay for your stay.  There is no charge to pay by credit card.

Please ensure that you let us know how many will be staying in the property during the holiday so that adequate linen can be provided, and in case of any emergencies. It is helpful to have the names of all the people in the group provided when booking. Some owners also have preferences on the types of groups and ages that can be accepted in their property. Please check with our reservations team when booking for full details.

Prices are listed on the relevant property description and include all charges for utilities, bedding and towels.  Please remember to bring your own beach towels and linen for travel costs, as these are not provided.

Our changeover days are usually a Friday or Saturday, especially in school holidays. However, some properties are flexible, so please get in touch if you can’t find a suitable start day on the website and we can check if we can accommodate you.  Unfortunately, we do not allow a Sunday turnaround.

Our check-in times are usually 4pm and 10am for check-out.  Please check your confirmation arrival email.  Whilst we will obviously do everything we can to accommodate your arrival and departure requests, we will be unable to confirm this until nearer the time.  As you can imagine, we want to ensure that the property is reset to a high standard and ready for your stay.  

Dogs are welcome at some properties, and this is indicated on the property description with an additional fee per dog, per stay, payable at the time of booking.  Please ensure that you clear up after your dog and do not let your dog enter bedrooms or sit on furniture, and ensure that you always clear up after your dog.  Please do not leave your dog alone in the house.  We do not allow any other pets other than dogs.

Some properties request a cautionary deposit when paying for the balance of your stay.  This will be included in the property description and will be confirmed to you by our reservations team and booking form.  The deposit is to cover any losses, breakages or damage that occur during your stay and any additional cleaning costs that may be incurred by the owner as a result of your stay.  Each property will have an agreed amount which is held against your payment method upon booking.  Where you have paid by bank transfer, we will ask you for this upfront before your stay.  If everything is left spick and span, it will be returned to you in full.  Please see our T & C’s for further information.

Only those guests included on the booking form will be allowed to stay overnight at the relevant property.  We do not allow entertaining outside of the maximum number of guests permitted at the property. 

We provide a property guide with handy information on the property and its contents, local shops, restaurants, attractions and emergency numbers.  This is sent to you at the time of receiving your balance.  A hard copy is also provided in each property, and some properties have a QR code to scan and download to your phone.

Guests are not permitted to charge any vehicles using the 13 amp sockets within the property via an extension cable, this includes mobility scooters and electric bikes.  

Any property with an EV charger will provide separate guidance on its use

Each of our properties is different, but most owners will provide a welcome pack with house supplies of tea, coffee, and sugar for your arrival, and often, this is extended to some toiletries.

Please refer to the booking T&Cs, which are attached to your booking.  We also advise guests to take out insurance against cancellation of the holiday, as the deposit is non-refundable.  We work with X-Cover, who provide insurance should you wish to take this option upon booking.  Please refer to your booking form for further information.

This is detailed in the confirmation arrival email you will receive after paying the balance of your holiday.

Bedding and towels for each of the guests booked to stay in the property are provided. Please ensure that the correct number of guests is confirmed with our reservations team prior to your stay, to ensure that you have enough linen and bedding. Please note that linen for travel cots is not provided. Beach towels are not provided, so please remember to bring your own.

The owner appoints a property manager to clean the property and be available to resolve any problems during the stay.

Please contact the property manager at the earliest possible opportunity. Their details are shown on your confirmation arrival email and on the property.

We value feedback and reviews from our guests and will send you a request to complete an online questionnaire following your stay.

We’ve tried to think of everything, however, if there is something you would like us to organise for your arrival whether taking in grocery orders, organising a birthday cake, suggesting a private chef, or providing balloons, do let us know in advance and we will do our best to help.

If you have any special requirements, such as mobility issues, please talk to our reservations team to help you find your ideal holiday property.